We are committed to providing services that are respectful, culturally responsive, and centered on your safety and dignity. You have the right to voice concerns, ask questions, and file a grievance without fear of retaliation or loss of services.
A grievance is a formal complaint about how services were provided, how you were treated, concerns about staff conduct, communication, or decision-making.
Nos comprometemos a brindar servicios respetuosos, culturalmente adecuados y centrados en su seguridad y dignidad. Usted tiene derecho a expresar sus inquietudes, hacer preguntas y presentar una queja sin temor a represalias ni a la pérdida de los servicios.
Una queja formal es una reclamación oficial sobre la prestación de servicios, el trato recibido o inquietudes relacionadas con la conducta del personal, la comunicación o la toma de decisiones.
